We proceed as follows for repayment:
1. Pre-notification: Before the scheduled repayment, we will inform you by email when the transfer must be made by (within 7 days of invoicing) and send the account details with it.
We will also inform you if your account does not have sufficient funds or is no longer synchronized.
2. Payment reminder if payment has not been received: If the amount for the refund has not been credited to our account on time, we will send you a payment reminder. Please note that in this case reminder fees may be incurred, which we will unfortunately have to charge you.
3. Debt collection procedure: If there is still no response and no payment, we will hand the matter over to our debt collection partner. Please note that the collection procedure may result in considerable additional costs.
We would like to communicate proactively with you if there are any difficulties with repayment or if you are unable to meet the deadline for repayment. This helps to avoid unnecessary expenses and misunderstandings.
Our aim is to find a solution together with you. If you are in a financially difficult situation, we offer installment payments in individual cases, for example. Please contact us in good time so that we can provide you with the best possible support.
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